Where Altospec earns its place

01 · Customer support

Customer support and issue reporting

Give customers a clean intake form for bugs, questions, and support requests. Promote the ones that need action into tickets with an owner and status, and keep the resolution history.

1. Step 1

   Customer submits form

2. Step 2

   Team reviews response

3. Step 3

   Promote to ticket

4. Step 4

   Assign owner and resolve

02 · Internal ops

Internal requests and employee reporting

Employees stop pinging leads on WhatsApp and Slack. Structured forms capture what's needed, and important requests become tracked tickets.

1. Step 1

   Employee opens form

2. Step 2

   Structured response captured

3. Step 3

   Owner assigned

4. Step 4

   Status tracked to done

03 · Client intake

Client and service intake

Collect everything you need to start a client engagement in one submission — brief, scope, contacts, access — and track it through to handoff.

1. Step 1

   Client fills intake form

2. Step 2

   Delivery team reviews

3. Step 3

   Onboarding ticket opened

4. Step 4

   Handoff to delivery

04 · IT

IT and access requests

Access, hardware, and tooling requests captured with the details IT actually needs, so nothing bounces back for missing information.

1. Step 1

   Request submitted

2. Step 2

   IT reviews context

3. Step 3

   Ticket assigned

4. Step 4

   Access granted and logged

05 · Cross-team

Operational handoffs between teams

Sales-to-delivery, support-to-engineering, ops-to-finance — capture the handoff as a structured response, then track it as one ticket everyone can see.

1. Step 1

   Handoff form submitted

2. Step 2

   Receiving team notified

3. Step 3

   Ticket owned

4. Step 4

   Closed with history